Located in the heart of downtown Kelowna, this location has been closed for 3 1/2 months, as per the owner who we called via the phone numbers listed on their still existing signage which has no clue to them being closed.
I have always been pleased with the smiling customer service this bank provides, it’s too bad its location brings characters that help give it a bad reputation, I’ve seen these types messing around with their drive in machine, so you’re never sure if it’s actually in service. Also the fact that they have to lock their doors to the ATM after business hours makes this location practically useless after regular business hours. Might be worth a consideration to have a door that can be unlocked with a bank card so we can use the ATM?
I’m sure many of you have heard that carbonation is bad for you, the reason being it sucks your bones dry of calcium, but did you know that there is little truth to this claim?
While many health articles actually still claim this, upon further investigation into these ‘studies’, it’s not actually carbonation that causes this extreme reaction, but instead, Coca Cola’s ingredients.
Don’t get me wrong, I love the idea of having automated services! But when your site sports customer support Mon – Fri 10am to 6pm PST and after a week of trying to contact you with no response, I’m a bit pissed, especially since their price has gone up by another 5 dollars since the last time I used this site, plus Canadian to US exchange rate.
It all started on February 22nd, when I got the IMIE wrong by one number, (yes NEWB move) but I IMMEDIATELY sent in a message correcting my error.
If there were real people behind this service, it would have been dealt with latest Tuesday morning, yet it’s now Mar 2nd, and I’ve yet to hear anything besides an automated message that shot out stating I had the wrong IMIE, of which I’ve also responded to. This didn’t help either, as the ticket was closed at the same time.
I tried all five methods of contact, 3 email addresses, 1 phone number, and sent two help tickets within the account I opened to use this service. (The account option is also a new feature, allowing you to track phones you’ve previously unlocked.)
Phone Number: 1-866-957-6782
I have been super happy with their services in the past, I’ve actually unlocked my last 3 phones through them, so I gave them almost a full work week (leaving me without a phone for that time period) before using another service and deciding to write this article, and all I have to say is they not only failed me, they disappointed myself and every person I got excited about their service.
I left 4 messages stating that they had 24 hours before this would be reported to the Better Business Bureau, but to no avail. I now realize that this is an empty threat, as I went to go put in a complaint, but since they have no address, and aren’t registered with the bureau, I can’t.
So I uploaded this to sitejabber, in hopes someone will be saved the same trouble I have gone through.
*UPDATE* – March 5th 2019 It appears that there is someone manning the support desk, however my former comments on their disappointing service still stands. On March 5th, I received the below email.
As a kid, I remember the excitement when Loblaws bought the empty lot that now has Superstore. Each week we’d get more and more excited as we’d watch it’s progress, as up until that point the only places to buy groceries was Costco, Extra Foods and Safeway. They even built a gas bar which featured cheaper gas if you bough groceries there! For many years things were easy to find and prices that made Costco’s bulk buying not even worth it. People who got jobs for Loblaws meant they had gotten it made! Then, about 10 years ago, they rearranged the store for marketing purposes, making it impossible to duck in and out for an item, without searching the entire store to figure out where they’ve moved it to this time! I ended up working night shifts here for 3 months,only to find out that the model for employment had also changed, they pay just beneath minimum wage, even now, as their union has a locked in agreement which disregards BC minimum wage laws.
They push out people who have been working there for years with enticing buyouts so they can justify paying their new workers nothing. Remember that this is why the items you’re buying are so cheap, and why sometimes the items are damaged etc, as people aren’t paid enough to care. I love the people I know that work here but it is unfair that they are treated so poorly.