Month: August 2019

I received a delivery notice on August 6th, and when I went in to get it, they told me it was ‘downloaded’ at their location, which meant it was still on a truck. 2 weeks and 3 visits later, I still didn’t have my parcel. I phoned head office to put in a ticket, in an effort to figure out where it had gone, only to find out that my parcel had been signed for by someone else.

I asked it be looked into, they pushed at the depot, who questioned AGAIN if this was my signature, then told me the card was given in error (Even though in half their system it still shows as outstanding) and that I need to contact the vendor for a new item. (See below for email chain, do note the contact information has been shortened) How the hell is this the vendors fault?

This is the same person who I fought with to ensure her staff delivered my mail to my mailbox, not lazily dropping it off in my neighbor’s box.

Now, I’d like to point out the fact I’ve been finding my priority mail (Which is supposed to be delivered only to an individual who can provide the correct ID) in my mailbox without verification, and after this latest series of events, I’m left wondering if they delivered it to the wrong address, and if they did, they definitely didn’t ID the individual, or it’s the mail-person themselves signing off on my mail, which is ILLEGAL. If I see this signature on anymore of my mail, know Canada Post will have a lot to answer for. The only way we will see change is if more of us stand up and say how wrong this truly is.

On Fri, Aug 23, 2019, 3:24 PM , Tracy, @canadapost.ca wrote:

From: H, Tracy
Sent: August-23-19 3:23 PM
To: ‘@gmail.com’ @gmail.com
Subject: Canada post

Is this you?

Tracy H

On Fri, Aug 23, 2019, 3:25 PM H, Tracy, @canadapost.ca wrote:

Could it be anyone else in household??

From: Sarah Trenholm [mailto:@gmail.com]
Sent: August-23-19 3:25 PM
To: H, Tracy @canadapost.ca
Subject: Re: FW: Canada post

No

From: Sarah Trenholm [mailto:@gmail.com]
Sent: August-23-19 3:36 PM
To: H Tracy @canadapost.ca
Subject: Re: FW: Canada post

No

H, Tracy
Aug 23, 2019, 3:39 PM (3 days ago)
to me

It was delivered August 6 to your house. The delivery notice card was given to you in error. Our GPS shows it delivered to your house. If you don’t have phone sender and let them know it did not arrive and they will send you another one. Tell sender to put in a claim at Canada post. Very sorry for inconvenience

Tracy @ canadapost

*After this email was sent, I called Canada Post again, and they forced the issue again. The lady in the above mentioned email was asked to look into it again, and after 3 more days of investigation and mention that three other parcels at the Capri location were ‘lost’ like mine, she gave me my tracking number instead of the delivery notice card, and after tracking that, realized it was delivered the same day as the delivery notice! Apparently another practice that is done (which is supposedly going to be addressed) is that the mail person dropping off the packages will write up all the delivery cards ahead of time, and left it in error and while also incorrectly leaving behind the parcel as well.