September 2019- Still clean, however their space is harder to maneuver in and the lineup is not clearly marked so you could be standing in line on the wrong side of the counter and have someone budge you. Staff are still smiling and friendly, however, their inability to put cream cheese on a bagel that costs me twice as much as Timmies and tastes like cardboard, has warped my view of this location. Stars have been set at 2 from 5.
September 2018- Clean, spacious, open feel. Fast and friendly and smiling staff, coffee prices close to Tim’s.
I received a delivery notice on August 6th, and when I went in to get it, they told me it was ‘downloaded’ at their location, which meant it was still on a truck. 2 weeks and 3 visits later, I still didn’t have my parcel. I phoned head office to put in a ticket, in an effort to figure out where it had gone, only to find out that my parcel had been signed for by someone else.
I asked it be looked into, they pushed at the depot, who questioned AGAIN if this was my signature, then told me the card was given in error (Even though in half their system it still shows as outstanding) and that I need to contact the vendor for a new item. (See below for email chain, do note the contact information has been shortened) How the hell is this the vendors fault?
This is the same person who I fought with to ensure her staff delivered my mail to my mailbox, not lazily dropping it off in my neighbor’s box.
Now, I’d like to point out the fact I’ve been finding my priority mail (Which is supposed to be delivered only to an individual who can provide the correct ID) in my mailbox without verification, and after this latest series of events, I’m left wondering if they delivered it to the wrong address, and if they did, they definitely didn’t ID the individual, or it’s the mail-person themselves signing off on my mail, which is ILLEGAL. If I see this signature on anymore of my mail, know Canada Post will have a lot to answer for. The only way we will see change is if more of us stand up and say how wrong this truly is.
On Fri, Aug 23, 2019, 3:24 PM , Tracy, @canadapost.ca wrote:
From: H, Tracy Sent: August-23-19 3:23 PM To: ‘@gmail.com’ @gmail.com Subject: Canada post
Is this you?
On Fri, Aug 23, 2019, 3:25 PM H, Tracy, @canadapost.ca wrote:
Could it be anyone else in household??
From: Sarah Trenholm [mailto:@gmail.com] Sent: August-23-19 3:25 PM To: H, Tracy @canadapost.ca Subject: Re: FW: Canada post
From: Sarah Trenholm [mailto:@gmail.com] Sent: August-23-19 3:36 PM To: H Tracy @canadapost.ca Subject: Re: FW: Canada post
H, Tracy Aug 23, 2019, 3:39 PM (3 days ago) to me
It was delivered August 6 to your house. The delivery notice card was given to you in error. Our GPS shows it delivered to your house. If you don’t have phone sender and let them know it did not arrive and they will send you another one. Tell sender to put in a claim at Canada post. Very sorry for inconvenience
Tracy @ canadapost
*After this email was sent, I called Canada Post again, and they forced the issue again. The lady in the above mentioned email was asked to look into it again, and after 3 more days of investigation and mention that three other parcels at the Capri location were ‘lost’ like mine, she gave me my tracking number instead of the delivery notice card, and after tracking that, realized it was delivered the same day as the delivery notice! Apparently another practice that is done (which is supposedly going to be addressed) is that the mail person dropping off the packages will write up all the delivery cards ahead of time, and left it in error and while also incorrectly leaving behind the parcel as well.
Just spent 5 minutes on hold, pressed 1 to speak to a print associate, only to have them return me to the main menu. I tried again, this time dialing 2, and an associate picked it up, put it on the desk, I tried calling out to the employee for a good 2 minutes before hanging up and trying again. I eventually hung-up, called back, only to have the phone picked up and hung up. I have tried 5 times since this, however, every-time the hold time is up, it returns me to the main menu. Menu option 1 still has a dial tone, meaning option 2’s phone is still sitting on the desk. This is terrible customer service, coupled with a horrible phone system.
After being unable to get through after 20 minutes, I phoned head office, as I see this is a pattern and is completely unacceptable.
Head office not only listened, told me how they are going to follow back up with an action plan, but also offered me a coupon in regards to the item I’d been trying to call them about to ask. Head office gets 5 stars, this location still gets 1.
We’ll have to come back to/ callback this location in a few months and see if promised improvements are made!)
This place is incredible! Once a month, they hold a pizza draw online, and when you win, you get LOADED with pizza!!! Our office of 20 was easily fed by the amount, their pizza was delectable and their wings not soggy! I feel this place makes their product for the right reasons, and I hope their quality and care will continue!
Tucked away in Naramata, the breathtaking views of this little gem make your dinner experience a real treat! Tapas style, these dishes are meant to order 4 or more if a couple is to enjoy a full meal. Prices range from 5-20 a dish.
Mile 7, Pike Mountain Forest Service Road, Thompson-Nicola N, BC
Majestic views all day long, however, be prepared to layer up and layer down as fluctuations in weather temperatures is a frequent normality. Also, prepare your knees for the hike between stages, however, the discomfort is well worth the reward. A peaceful, tranquil, magical, relaxing, soothing space that will leave your soul rejuvenated.
Ordered a wrap, however, the description was misleading and I ended up with a sushi ‘wrap’. While still delicious, I feel the board could be re-written to prevent confusion.
The ingredients were the finest I’ve tasted in a long time, spinach, carrot, and teriyaki beef in a mix of white and wild rice, all wrapped and a above par piece of seaweed! While I won’t be frequenting this place as the prices are high, I know where to get a excellent quality meal.
Growing up in Rutland, the most exciting thing around was Value Village and the few pretend dollar stores that popped up and went out of business in the IGA strip mall. (You know the ones, most items range from 5-20 dollars, rarely having any items lower then a Toonie) This location will see lots of business as the location is one of the most spacious in Kelowna, and while it appears they are still working on getting the perfect team together, it was organized & clean.
My vehicle went in for a tire change, and came out with a scrape. I felt bad bringing it up, they’ve always been so good to me. They booked me in after verifying they made the damage. I then managed to miss the first appointment, a scheduling error on my part, however, they re-booked me in! As I dropped it off, I again stressed which scratch was theirs and which was mine. Picking it up today, they not ONLY fixed their scrape, they fixed the other two scratches which had been made earlier in the year. I’m overwhelmed with gratitude, and can’t begin to express how kind and caring they are. Thank you for the customer service and care you provide, please keep up the good work!
March 27th 2019
Friendly staff who take the time to learn about you and remember you as you walk through the door. Prompt driver services if you have to leave your vehicle for any lengthy or short repairs.