When this shop started up years ago, this was the second one in Kelowna, run by the same people who started the first one a few years prior to that. My mom was right there to show her support, as she’s a Maritimer and missed her Donairs! To be sure that they were perfect, she shared the special ‘sweet sauce’ recipe, a sauce that makes these Donairs an amazing experience to this day! This place holds a special place in my heart, as many mother daughter dates have always been held here.
I have always been pleased with the smiling customer service this bank provides, it’s too bad its location brings characters that help give it a bad reputation, I’ve seen these types messing around with their drive in machine, so you’re never sure if it’s actually in service. Also the fact that they have to lock their doors to the ATM after business hours makes this location practically useless after regular business hours. Might be worth a consideration to have a door that can be unlocked with a bank card so we can use the ATM?
Don’t get me wrong, I love the idea of having automated services! But when your site sports customer support Mon – Fri 10am to 6pm PST and after a week of trying to contact you with no response, I’m a bit pissed, especially since their price has gone up by another 5 dollars since the last time I used this site, plus Canadian to US exchange rate.
It all started on February 22nd, when I got the IMIE wrong by one number, (yes NEWB move) but I IMMEDIATELY sent in a message correcting my error.
If there were real people behind this service, it would have been dealt with latest Tuesday morning, yet it’s now Mar 2nd, and I’ve yet to hear anything besides an automated message that shot out stating I had the wrong IMIE, of which I’ve also responded to. This didn’t help either, as the ticket was closed at the same time.
I tried all five methods of contact, 3 email addresses, 1 phone number, and sent two help tickets within the account I opened to use this service. (The account option is also a new feature, allowing you to track phones you’ve previously unlocked.)
Phone Number: 1-866-957-6782
I have been super happy with their services in the past, I’ve actually unlocked my last 3 phones through them, so I gave them almost a full work week (leaving me without a phone for that time period) before using another service and deciding to write this article, and all I have to say is they not only failed me, they disappointed myself and every person I got excited about their service.
I left 4 messages stating that they had 24 hours before this would be reported to the Better Business Bureau, but to no avail. I now realize that this is an empty threat, as I went to go put in a complaint, but since they have no address, and aren’t registered with the bureau, I can’t.
So I uploaded this to sitejabber, in hopes someone will be saved the same trouble I have gone through.
*UPDATE* – March 5th 2019 It appears that there is someone manning the support desk, however my former comments on their disappointing service still stands. On March 5th, I received the below email.
From the moment I called this branch, I was greeted with warm and friendly customer service, coupled with their ability to actually help you, is phenomenal. No hidden fees, hidden options, or other surprises.
This place has become run down, with broken lockers and pathetic service, with attendants who don’t even bother calling out when a bus leaves. This just recently caused a huge personal mess, having to drive my roommate to Kamloops, and him having to spend 100 extra dollars on a ticket. I can only imagine how many other people this has happened to, and I hope Greyhound management decides to put some TLC into this station.
Having been in Kelowna most of my life, I remember dreading the lineups for ICBC, where I’d often end up finishing off the book I was reading and sit there bored…sometimes for hours at a time. Over the last few years, the changes put in place of their streamlining, and it has taken me 15 minutes each last three visits. CONGRATULATIONS!!