2339 BC-97 Unit 430, Kelowna, BC V1X 4H9
Just spent 5 minutes on hold, pressed 1 to speak to a print associate, only to have them return me to the main menu. I tried again, this time dialing 2, and an associate picked it up, put it on the desk, I tried calling out to the employee for a good 2 minutes before hanging up and trying again. I eventually hung-up, called back, only to have the phone picked up and hung up. I have tried 5 times since this, however, every-time the hold time is up, it returns me to the main menu. Menu option 1 still has a dial tone, meaning option 2’s phone is still sitting on the desk. This is terrible customer service, coupled with a horrible phone system.
I’m not the only one, just check out the low star reviews!
After being unable to get through after 20 minutes, I phoned head office, as I see this is a pattern and is completely unacceptable.
Head office not only listened, told me how they are going to follow back up with an action plan, but also offered me a coupon in regards to the item I’d been trying to call them about to ask. Head office gets 5 stars, this location still gets 1.
We’ll have to come back to/ callback this location in a few months and see if promised improvements are made!)
I received a phone call from this number saying press 2 to learn more about 250,000 worth in possible available credit. I hung up, and called back via Pop-Tox.
When I phoned back, I was greeted by a real person, oddly enough sounded like the person who had made the pre-recorded message. He said ‘Hi, if you were just on the previous call, you’ll know I’m wanting to talk about credit options for your business, and other options for the business…-‘ He went on to say ‘the business’ a few more times before he paused and I was able to ask him how he ‘knew this number was a business number?’, to which He hung up immediately.
17786690439 – has been used in the past to send automated spam messages, however it appears no one is assigned to this number at the moment.
I’m a computer nerd. I’ve spent a considerable amount of my career helping people who’ve never touched a computer learn the difference between a monitor and a computer, and what a mouse is! If something goes wrong at work, or someone’s having an issue over the phone, I get the call. I’m reminded that these phone calls really aren’t that bad in comparison to this guy’s day! YAY MAN EATING CHICKENS!!!