*April 19th 2019*
Regardless of the rude comments of homeless people hanging out in here (Apparently most of these people are kinder then you!) this location is clean, yet somehow they cannot get orders right. My colleagues and I will be removing our business, and will be warning others if this doesn’t improve, as charging people for items they didn’t order, or not giving them something as simple as a bun in their chili means attention to detail is lacking, and makes other areas such as health and safety come into question.
*Update September 19th 2019*
My colleagues decided to give you a few more shots, however the first time you took over 30 minutes to heat up chili, and the second time you told them to take it and warm it up in the microwave. This location is a JOKE.
I called Telus after my bill hiked 10 dollars. I was told I had been informed on the fine print of my bills for the last three months. I was told previously 6 months before that since I had been with Telus for so long that the newest upgrade to Fiber optics was NOT going to be changing my bill. Not to mention that a change like that should be in bold print on the top of my bill.
I spoke with a lady (Jane) who had to transfer me to promotions. Promotions said everything was taken care of, but tried to sell me a two year plan that I turned down.
I then received an email the same date stating I had bought a two year TV Plan! I emailed immediately, to find out why TV was put onto my internet only bill, but after a day wait, I called them. After a long wait, (Leo) answered, and transferred to promotional services.
Tanya the head of promotional services assured me that this was unacceptable. ‘We absolutely cannot! That is against your will you’re not to be getting that, I’ll be sending her coaching, I’ve been here 5 years, 1 year management escalations, and I’ve never seen this before. giving you TV, and downgrading you to internet 25 I’ve never seen this before!’
I asked if she could fix my bill, as it was now even more then the original amount I was trying to fix. She said there was no way that first employee could have promised me I could stay at that rate however she would do her best to get me down close to my original payment. She also explained the varying rates across the country, making me sick to my stomach to hear their internet was even more then mine. I’ve verified this rate with friends across the country.
Note* As this article is being posted, activists are pushing to end this tyranny! Tell your horror stories here!
September 2019- Still clean, however their space is harder to maneuver in and the lineup is not clearly marked so you could be standing in line on the wrong side of the counter and have someone budge you. Staff are still smiling and friendly, however, their inability to put cream cheese on a bagel that costs me twice as much as Timmies and tastes like cardboard, has warped my view of this location. Stars have been set at 2 from 5.
September 2018- Clean, spacious, open feel. Fast and friendly and smiling staff, coffee prices close to Tim’s.
I received a delivery notice on August 6th, and when I went in to get it, they told me it was ‘downloaded’ at their location, which meant it was still on a truck. 2 weeks and 3 visits later, I still didn’t have my parcel. I phoned head office to put in a ticket, in an effort to figure out where it had gone, only to find out that my parcel had been signed for by someone else.
I asked it be looked into, they pushed at the depot, who questioned AGAIN if this was my signature, then told me the card was given in error (Even though in half their system it still shows as outstanding) and that I need to contact the vendor for a new item. (See below for email chain, do note the contact information has been shortened) How the hell is this the vendors fault?
This is the same person who I fought with to ensure her staff delivered my mail to my mailbox, not lazily dropping it off in my neighbor’s box.
Now, I’d like to point out the fact I’ve been finding my priority mail (Which is supposed to be delivered only to an individual who can provide the correct ID) in my mailbox without verification, and after this latest series of events, I’m left wondering if they delivered it to the wrong address, and if they did, they definitely didn’t ID the individual, or it’s the mail-person themselves signing off on my mail, which is ILLEGAL. If I see this signature on anymore of my mail, know Canada Post will have a lot to answer for. The only way we will see change is if more of us stand up and say how wrong this truly is.
On Fri, Aug 23, 2019, 3:24 PM , Tracy, @canadapost.ca wrote:
From: H, Tracy Sent: August-23-19 3:23 PM To: ‘@gmail.com’ @gmail.com Subject: Canada post
Is this you?
On Fri, Aug 23, 2019, 3:25 PM H, Tracy, @canadapost.ca wrote:
Could it be anyone else in household??
From: Sarah Trenholm [mailto:@gmail.com] Sent: August-23-19 3:25 PM To: H, Tracy @canadapost.ca Subject: Re: FW: Canada post
From: Sarah Trenholm [mailto:@gmail.com] Sent: August-23-19 3:36 PM To: H Tracy @canadapost.ca Subject: Re: FW: Canada post
H, Tracy Aug 23, 2019, 3:39 PM (3 days ago) to me
It was delivered August 6 to your house. The delivery notice card was given to you in error. Our GPS shows it delivered to your house. If you don’t have phone sender and let them know it did not arrive and they will send you another one. Tell sender to put in a claim at Canada post. Very sorry for inconvenience
Tracy @ canadapost
*After this email was sent, I called Canada Post again, and they forced the issue again. The lady in the above mentioned email was asked to look into it again, and after 3 more days of investigation and mention that three other parcels at the Capri location were ‘lost’ like mine, she gave me my tracking number instead of the delivery notice card, and after tracking that, realized it was delivered the same day as the delivery notice! Apparently another practice that is done (which is supposedly going to be addressed) is that the mail person dropping off the packages will write up all the delivery cards ahead of time, and left it in error and while also incorrectly leaving behind the parcel as well.
Just spent 5 minutes on hold, pressed 1 to speak to a print associate, only to have them return me to the main menu. I tried again, this time dialing 2, and an associate picked it up, put it on the desk, I tried calling out to the employee for a good 2 minutes before hanging up and trying again. I eventually hung-up, called back, only to have the phone picked up and hung up. I have tried 5 times since this, however, every-time the hold time is up, it returns me to the main menu. Menu option 1 still has a dial tone, meaning option 2’s phone is still sitting on the desk. This is terrible customer service, coupled with a horrible phone system.
After being unable to get through after 20 minutes, I phoned head office, as I see this is a pattern and is completely unacceptable.
Head office not only listened, told me how they are going to follow back up with an action plan, but also offered me a coupon in regards to the item I’d been trying to call them about to ask. Head office gets 5 stars, this location still gets 1.
We’ll have to come back to/ callback this location in a few months and see if promised improvements are made!)
**BIG BIG (Hair) NEWS** I’m helping out with the Kelowna Comic Con this year, which is hosting a variety of celebrities, cosplayers and creators, including none other then Peter Kelamis, (known for the voice of Goku)! Which..uh..DUH means SUPER SAYAIN GOKU TIME!!!! So head down to the Kelowna Curling Club and keep your eyes peeled for a flame of hair! See you there!
P.S.f you come Sunday, be sure to check out the RWBY BC Cosplayers – Creating Cosplay Communities Panel!
Looking for a job that comes with lots of money? Look no further! Become a nurse and work for Alberta’s healthcare, (as this practice below is not active in BC) and you’ll never have to worry again!
Incentive Overtime is being offered to nurses when no one can be found at straight time. What that means is that you offer out the shift to everyone at Straight time, then Over time, then once all calls have been exhausted, you send out a final call-out to everyone, regardless if you are straight time or over time, you will get Overtime when you go in.
Hearing of this practice petrifies me, I feel like patient care is being lost in the dollar signs. I hope this practice NEVER comes to BC.