Staples

2339 BC-97 Unit 430, Kelowna, BC V1X 4H9

Just spent 5 minutes on hold, pressed 1 to speak to a print associate, only to have them return me to the main menu. I tried again, this time dialing 2, and an associate picked it up, put it on the desk, I tried calling out to the employee for a good 2 minutes before hanging up and trying again. I eventually hung-up, called back, only to have the phone picked up and hung up. I have tried 5 times since this, however, every-time the hold time is up, it returns me to the main menu. Menu option 1 still has a dial tone, meaning option 2’s phone is still sitting on the desk. This is terrible customer service, coupled with a horrible phone system.

I’m not the only one, just check out the low star reviews!
https://goo.gl/maps/zcqFiEMNfwi8dtvG8
https://goo.gl/maps/VBY9XK68YtH7Ntry9

After being unable to get through after 20 minutes, I phoned head office, as I see this is a pattern and is completely unacceptable.

Head office not only listened, told me how they are going to follow back up with an action plan, but also offered me a coupon in regards to the item I’d been trying to call them about to ask. Head office gets 5 stars, this location still gets 1.

We’ll have to come back to/ callback this location in a few months and see if promised improvements are made!)

https://goo.gl/maps/Q2v7oLjryNDjYCm19

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