Always Check your bills! Watch out for Telus!
I called Telus after my bill hiked 10 dollars. I was told I had been informed on the fine print of my bills for the last three months. I was told previously 6 months before that since I had been with Telus for so long that the newest upgrade to Fiber optics was NOT going to be changing my bill. Not to mention that a change like that should be in bold print on the top of my bill.
I spoke with a lady (Jane) who had to transfer me to promotions. Promotions said everything was taken care of, but tried to sell me a two year plan that I turned down.
I then received an email the same date stating I had bought a two year TV Plan! I emailed immediately, to find out why TV was put onto my internet only bill, but after a day wait, I called them. After a long wait, (Leo) answered, and transferred to promotional services.
Tanya the head of promotional services assured me that this was unacceptable. ‘We absolutely cannot! That is against your will you’re not to be getting that, I’ll be sending her coaching, I’ve been here 5 years, 1 year management escalations, and I’ve never seen this before. giving you TV, and downgrading you to internet 25 I’ve never seen this before!’
I asked if she could fix my bill, as it was now even more then the original amount I was trying to fix. She said there was no way that first employee could have promised me I could stay at that rate however she would do her best to get me down close to my original payment. She also explained the varying rates across the country, making me sick to my stomach to hear their internet was even more then mine. I’ve verified this rate with friends across the country.
Note* As this article is being posted, activists are pushing to end this tyranny! Tell your horror stories here!