When I walked in, I was impressed with the lay-out of the restaurant, their bathrooms impeccably clean, and was pretty excited to use their spiffy new ‘Pre-order’ machines. But to my disappointment, the sales design has the food sorted awkwardly, and the ‘one size is good enough for everyone’ makes it feel like you need a plane to fly to the next menu item! (Ever heard of a magnifying glass option?)
After spending 5 minutes, we had found half our ordered on screen, and not wanting to experience another 5 minutes of frustration, cancelled our order and walked up to the counter. As we did, a lady with two small children took over the ordering screen.
It took a good minute before they realized we were standing there, I give them grace thinking they hope more people to use the automated service. The lovely lady who took our order had it punched in within 30 seconds, so I do hope someone up the food chain reads this review and attempts a redesign…
Food now in hand, we headed back out to our vehicle, and the lady who had started to order using the automated service was still painfully trying to find menu items, a nice gentleman consoling them as we walked out, ‘Don’t worry young man, you’ll get your dinner yet!’
We start to drive away and I bite into my bagel sandwich, and realize I’m chewing dry bread…sad…no mayo…oh well, not gonna waste food, so I’m finishing up the last quarter when *squish* I take a whole bite of mayonnaise…>·<…come on guys! Take some care!!!