Don’t get me wrong, I love the idea of having automated services! But when your site sports customer support Mon – Fri 10am to 6pm PST and after a week of trying to contact you with no response, I’m a bit pissed, especially since their price has gone up by another 5 dollars since the last time I used this site, plus Canadian to US exchange rate.
It all started on February 22nd, when I got the IMIE wrong by one number,
(yes NEWB move) but I IMMEDIATELY sent in a message correcting my error.
If there were real people behind this service, it would have been dealt with latest Tuesday morning, yet it’s now Mar 2nd, and I’ve yet to hear anything besides an automated message that shot out stating I had the wrong IMIE, of which I’ve also responded to. This didn’t help either, as the ticket was closed at the same time.
I tried all five methods of contact, 3 email addresses, 1 phone number, and sent two help tickets within the account I opened to use this service. (The account option is also a new feature, allowing you to track phones you’ve previously unlocked.)
Phone Number: 1-866-957-6782
I have been super happy with their services in the past, I’ve actually unlocked my last 3 phones through them, so I gave them almost a full work week (leaving me without a phone for that time period) before using another service and deciding to write this article, and all I have to say is they not only failed me, they disappointed myself and every person I got excited about their service.
I left 4 messages stating that they had 24 hours before this would be reported to the Better Business Bureau, but to no avail. I now realize that this is an empty threat, as I went to go put in a complaint, but since they have no address, and aren’t registered with the bureau, I can’t.
So I uploaded this to sitejabber, in hopes someone will be saved the same trouble I have gone through.
*UPDATE* – March 5th 2019
It appears that there is someone manning the support desk, however my former comments on their disappointing service still stands. On March 5th, I received the below email.